Our Client, the European Bank for Reconstruction and Development (EBRD) is an international financial institution founded in April 1991, in London, to foster the transition towards open market oriented economies and to promote private and entrepreneurial initiatives in Central and Eastern Europe, the Baltic States and the CIS. The Bank has 63 members (61 countries and 2 European organisations). Further information about the EBRD's role and activities can be found on the Bank's website: www.ebrd.com

On Friday 14 and Saturday 15 May 2010, the EBRD will hold its Annual Meeting and Business Forum in Zagreb (Croatia) and is therefore in a need of a number of enthusiastic candidates to support the Annual Meeting.

Participation in this event is a great opportunity for students looking for a possibility to gain relevant international experience in addition to stimulating compensation package.

Information Desk Assistant and Directional Staff (m/f)

location: Zagreb
48 employees needed (estimated)
6-7 days engagement (estimated)

Job Description and Duties:

"Information desks" is a crucial point of contact for business guests. They are required to be extremely calm and polite, with a ready smile and willing to help in any way. At times they will also be required to move around within the Business Forum area to give directions and help guests find their way around the venue, especially guests who have pre-booked meeting rooms.

“Directional Staff” will work mainly outside the event rooms, at registration and in the Business Forum and networking areas to assist business guest and to ease the people flow throughout the buildings. Prior experience of the venues is a distinct advantage.

Duties will include:

• Greeting guests on arrival to the desk;
• Handling guests enquiries;
• Passing delegate/business guests/press enquiries onto the relevant EBRD representative;
• Provide a high level of customer service to all attendees;
• Answering general directional enquiries and assisting business guests to find their way around the venue;
• Easing the people flow throughout the buildings.

Personal Qualities:

Information Desk Assistants should be extremely well presented, confident, poised and possesses good communication skills. They should be flexible, prepared to work long hours under periods of sustained pressure and possess a cheerful disposition.

• A good command of spoken English, and fluency in other languages as required;
• Strong communication skills, including pleasant and efficient telephone manner and diplomacy and tact;
• Ability to deal calmly and effectively with all enquiries and requests;
• Ability to follow instructions;
• Willingness to help others as and when required.

Skills:

• A good standard of written and spoken English;
• Ability to multitask i.e. work on more than one job at once;
• A basic knowledge of computers.

Dates/Hours of work:

The estimated period of work is from Monday 10/Tuesday 11 May to Saturday 15/Sunday 16 May 2010 approximately 08:00 to approximately 20:00.

Please apply through our application form here.

Please be informed that only short-listed candidates will be contacted and invited for an interview. We are expecting your application by March 25th, 2010.