Customer Support Representative (m/f)
- TERMINALNI POSLOVI d.o.o.
- Adresa: Škrljevo 206/A, 51223 Škrljevo
- Web: https://www.terminalworks.com
Who are we?
With more than 20,000 customers worldwide, TerminalWorks would be one of the top remote desktop printing and scanning solution providers on the market. By offering intuitive tools with a simple and affordable licensing model, our products suite anyone, from small offices to large cloud hosting providers.
Now we are looking for a new member to expand our support team.
Opis poslaThe job would be mostly helping out our clients to install/configure and explain the products we sell shown on the page below through phone, chat, email or TeamViewer in most cases up to you.
Playing around with new technologies as they hit the market, making sure our clients do not face any issues after Microsoft decided to do an update. As we cover almost any operating system above Windows 2000, any experience with Windows OS/Linux/MAC OSX is welcome and would give you an excellent head start, be sure to mention it in your CV.
Also, 98% of our communication with clients is in English, as should be your CV.
You will get an opportunity to create and manage a variety of domains, network configurations, all sorts of environments you can imagine. On one of our ESXi hosts, a resource pool has already your name written on it waiting for you to start deploying those.
Your English knowledge needs to be very good. Our clients will test both your spoken and written skills on a day to day basis. You would need to have excellent communication skills with a basic knowledge of network concepts and operating systems.
- Any knowledge about RDP, Citrix, PCoIP protocols
- You are familiar with Windows Server operating systems
- You worked as a part of a team already
- Basic bash scripting knowledge
- Some VMware, Hyper-V, ProxMox experience
Srednja stručna sprema, Viša stručna sprema, Stručni prvostupnik, Sveučilišni prvostupnik, Stručni specijalist, Visoka stručna sprema, Magistar struke
Potrebne godine iskustva:
A seat at a table of trained professionals helping you improve your IT skills in any part of the technology available giving you daily tasks to learn something new and exciting.
No IT topic is off limits.
If interested in getting certified for the knowledge you will receive, we offer to pay for it to further your education and growth.
A Long-term perspective in a company that invests in you within a work-friendly environment where your opinion matters.
We invite all candidates who are interested in the position to send the application and resume in English.
Stalni radni odnos