Customer Support Officer - Croatian Speaking (m/f)
- Ferratum Bank p.l.c.
- Adresa: ST Business Centre, 120 The Strand, GZR1027 Gzira
- Web: http://www.ferratumbank.com
As a pioneer in digital and mobile financial services technology, Ferratum is at the forefront of the digital banking revolution.
Ferratum is a pioneer in digital and mobile financial services technology, currently operating in 25 countries, offering a variety of financial services including: digital consumer and business lending; mobile banking services; white label and partnered mobile bank platforms.
Ferratum’s Mobile Bank, launched in 2016, is an innovative digital bank for smartphones offering a range of banking services, including real time digital payments and transfers, within a single app.
Opis poslaCSO’s role is in assisting the on boarding process for new customers, assisting the operational processes for new and existing customers, charge of development, cancellation of customer deposit accounts (current account, savings account, term deposit account) and responsible for all customer’s processes.
- Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services
- Ensure that company’s accounts are opened per the company’s product and service guidelines
- Building a rapport with the customers whilst addressing any issues relating to any of the company’s products
- Identify selling opportunities after analysing the customer’s needs
- Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel)
- Fluent in both English and Croatian oral and written; additional languages will be a benefit
- Computer skills
- Team player and customer oriented
- Willingness to learn and expand horizons
Hrvatski (materinji jezik), Engleski (napredno)
Word, Excel, Outlook
- Performance-based bonus scheme
- Gym card membership
- Internal development training sessions (soft skills, AML, GDPR)
- Referral bonus
- Fresh fruits and healthy snacks in the office
- On- site barista preparing coffee and smoothies
- The opportunity to work in a dynamically international evolving company
- Opportunities for growth, realization of own ideas and further training
- Professional and attentive environment
- Transport solution for night shifts whenever the public transport is not available
Stalni radni odnos
Podržavamo zapošljavanje stranih radnika