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Pošalji prijatelju

CRM Analyst (m/f)

Zagreb

Rok prijave:

CALZEDONIA GROUP IS SEARCHING FOR A

CRM Analyst (m/f)

Zagreb

To support analysis and configuration of the CRM (Customer Service) platform. With focus on helping the Customer Service team in delivering a positive experience to its customer base.

RESPONSIBILITIES AND DUTIES:

  • Day-to-day User administration and CRM related helpdesk tasks
  • Implement best practices regarding user interaction with Salesforce
  • Configure and maintain new Customer Service flows
  • Support Customer Service team coaches in implementing small scale modifications in the CRM
  • Assist in delivering reporting via the CRM
  • Assist in automating repeatable tasks using Flows and Drag & Drop Process Builder
  • Assist in creation and management of custom field / objects, complex workflow rules, record types, data validation, page layouts, and third-party integrations
  • Support of functional documentation
  • Perform other duties as assigned

QUALIFICATIONS AND SKILLS:

  • Preferred 1+ years of experience in a similar role (CRM systems/ Digital Marketing)
  • Degree in Computer Science / Computer Engineering or Business (with strong interest/experience in IT)
  • Highly motivated and disciplined self-starter with excellent oral and written communication skills
  • Interest in learning CRM technology
  • Strong customer service skills – ability to deal with stakeholders
  • High proficiency in Microsoft Excel
  • Process oriented
  • High attention to detail
  • Knowledge of Customer Service and CRM processes
  • Preferred knowledge of Salesforce Service Cloud Platform
  • Understanding of relational databases and SQL
  • Intermediate English level

WHAT TO EXPECT:

  • Working in our Croatian IT HQ (eCommerce department) in Zagreb
  • A stable working environment with steady growth
  • Working in a truly international eCommerce company that ships their products all around the world
  • Patience and mentoring from colleagues
  • Occasional business travels
  • Modern working equipment and Office
  • Salary based on the level of knowledge and experience

Please appy via application link till 03.12.2020.

Započni prijavu
Spremi oglas Pošalji prijatelju Isprintaj

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