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Pošalji prijatelju

CRM Technical Lead (m/f)

Zagreb

Rok prijave:

CALZEDONIA GROUP IS SEARCHING FOR A

CRM Technical Lead (m/f)

Zagreb

To support analysis and configuration of the CRM (Customer Service) platform. With focus on helping the Customer Service team in delivering a positive experience to its customer base.

RESPONSIBILITIES AND DUTIES:

  • Create custom reports via CRM (SQL)
  • Leading CRM related projects and tasks
  • Configure and maintain new Customer Service flows
  • Implement best practices regarding user interaction with Salesforce
  • Assist in automating repeatable tasks using Flows and Drag & Drop Process Builder
  • Manage custom field / objects, complex workflow rules, record types, data validation, page layouts,
  • Technical Lead in the integration of third-party system to our Salesforce CRM
  • Support of functional documentation

QUALIFICATIONS AND SKILLS:

  • High-Level understanding of ETL processes
  • Understanding of relational databases and SQL
  • High-Level knowledge of web technologies and CRM Systems
  • Experience with Email/SMS drip campaigns and Digital Marketing
  • 1+ years of experience in a similar role (CRM system or Digital Marketing)
  • Experience working on CRM systems from a technical, analyst point of view
  • Knowledge of Salesforce Service Cloud Platform would be a plus
  • Ability to deal with multiple stakeholders
  • Able to write and speak in clear English

WHAT TO EXPECT:

  • Occasional business travel
  • A stable working environment with steady growth
  • Working in our Croatian IT HQ (eCommerce department) in Zagreb
  • Working in a international eCommerce company in the Fashion Segment
  • Clear responsibility and accountability matrix
  • Active mentoring from colleagues

Please appy via application link till 03.12.2020.

Započni prijavu
Spremi oglas Pošalji prijatelju Isprintaj

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