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Pošalji prijatelju

Quality Specialist for German language (m/f)

Zagreb

Rok prijave:

  • Adecco Hrvatska d.o.o.

Adecco is a world leader in providing human resources services. With more than 33,000 employees and a network of over 5,500 branches, in over 60 countries around the world, we connect about 700,000 associates with more than 100,000 customers every day.

For the needs of our client, a customer support services provider, we are looking for a new team member for the position:

Quality Specialist for German language (m/f)

Location: Zagreb

WHAT ARE YOUR RESPONSIBILITIES?

  • Quality audits: You will monitor and analyse agents calls and view email for accuracy of standard call / mail management
  • You will coach the agents on a regular basis and provide effective feedback to guarantee continuous improvement
  • You will implement training and coach agents individually
  • You will produce and set deadlines for qualitative score reports
  • You will manage, update and maintain the archive of training and support materials
  • You will analyse the KPIs performances and create Action plans with long terms results
  • You will actively use Croatian and two foreign languages

WHO ARE YOU?

  • You have at least 2 years of experience in customer-care department operations and as a Quality Specialist, Coach or Trainer
  • You have excellent analytical and problem-solving skills
  • You have outstanding communication skills
  • You have excellent organizational skills
  • You are fluent in German and have good command of English (written and spoken)
  • You are proficient user of MS Office (Word, Excel)

WHAT DO WE OFFER?

  • Stimulating, international work environment
  • Ability to develop communication skills in foreign languages
  • A path of growth aimed at enhancing your professionalism
  • Internal educations to develop professional and language skills
  • Travel expenses paid
  • Welcome kit
  • Sport program

If you want to work in an international environment and develop your career in a stimulating environment, make sure to send us your CV via application link!

Adecco Hrvatska d.o.o. ishodilo je dozvolu za obavljanje djelatnosti u svezi sa zapošljavanjem Ministarstva gospodarstva, rada i poduzetništva klasa: UP/I-102-02/20-03/13 od 13.02.2020.

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