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Pošalji prijatelju

Customer Service Team Leader (m/f)

Zagreb

Rok prijave:

Customer Service Team Leader (m/f)

Zagreb

Why join us?

Because you, as a Customer Service Team Leader, can be the best you can be every day.

In JYSK we take pride in putting the customer first. Therefore we are currently developing our customer service unit as a very important parameter in securing best practice and high quality in our customer service.

The position has reference to the Customer Service Manager. The position is based in Zagreb, Croatia and it requires excellent knowledge of English language in spelling and grammar.

Everyday matters - The things you will be doing day to day:

Reporting to the Customer Service Manager (CSM), the Customer Service Team Leader (CSTL) has following tasks:

In general:
  • JYSK Values and Leadership
  • JYSK Customer promises

Areas of responsibilities:

Team management and development

  • Recruit, introduce, develop and retain
  • Plan, delegate and follow up weekly/daily tasks
  • Assist in staff planning and registration
  • Training, mentoring and informing colleagues
  • Assist in securing target KPIs, SLAs
  • Secure 2-sided with own references
  • Performance management with the help of PDP and Pipeline

Customer inquiries

  • Provide excellent Customer Service to JYSK customers in different channels: phone calls, e-mails, SoMe, chat, etc. in a timely manner

Administrative routines

  • Customer claims and replacements
  • Handle undelivered/delayed orders
  • Follow up on customers’ surveys & Reports
  • Secure and follow up that all JYSK procedures are met
  • Optimize and improve the existing flows and procedures

Cooperation

  • Stores: support the stores and secure optimal cooperation between stores & CSC
  • Internally: other JYSK CSC; E-business, DCs and Logistics
  • Externally: drivers/carrier

Shift Manager

  • Operational readiness of CSC when Customer Service Manager is absent

Secure high quality JYSK Customer Service

We want you, because you:

  • Are fluent in English, spoken as well as written
  • Have a relevant educational background combined with a minimum of one year of working experience with customers
  • Are a strong communicator both in writing and orally combined with a service minded, positive and proactive approach to daily tasks and obstacles
  • Have a systematic, structured and persistent approach in order to get things done
  • Always have quality and the customer in focus
  • Preferably, have SAP knowledge.

Curious?

Then send your application no later than 24.10.2021. via application link.

Započni prijavu
Spremi oglas Pošalji prijatelju Isprintaj

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