Smart Flex is among leading staffing agencies that supplies employees to renowned international and domestic companies.
We have various opportunities across multiple clients and campaigns (full-time or part-time projects, also work at home or in Zagreb office). We are looking for customer service staff with appropriate native language skills to provide exceptional customer experiences for some of the world’s biggest and most well-known brands. You will be customer service specialist for one of the markets: Danish; Dutch; or Swedish.
Customer Service Specialist – Nordic and Scandinavian market (m/f)
- Handle daily enquiries with customers (native speakers) via phone call, email or chat
- Ensure that all enquiries are answered in accordance with set procedures and guidelines
- Maintain high customer satisfaction
- Document all information according to standard operating procedures
Requirements and skills:
- Language skills: proficient in Danish; Dutch; or Swedish (written and spoken)
- Exceptional communication and problem-solving skills
- Positive and enthusiastic attitude towards customer services and customer needs
- Previous customer support experience is an advantage
- Applicants must already have the right to live and work in Croatia
What do we offer you?
- Welcome bonus - gross 3.000,00 HRK paid in three monthly installments of 1.000,00HRK
- Competitive salary plus monthly bonus
- Referral bonus: refer a friend and earn up to 1.000,00 HRK per person
- Working hours: full time/part time (24h, 36h, FT per week)
- Employment contract: fixed-term, student employment agreement (35,00 HKR per hour)
- Location: Zagreb office or 100% work from home (you must be located in Croatia)
- Equipment provided while working at home
- Support from an international team of experts
- MultiSport card - program that grants access to hundreds of different gyms, studios and swimming pools in whole of Croatia