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Pošalji prijatelju

Team leader - English and German (m/f)

Zagreb

Rok prijave:

For our office in Zagreb We are looking for a talented and experienced Team leader - English and German (m/f) who will be responsible for overseeing team members, and developing programs and procedures to enhance productivity and performance.

Team leader - English and German (m/f)

Who are you?

  • You have excellent leadership and interpersonal skills
  • You have at least 2 years of experience in call centre and customer service
  • You have positive attitude, good organizational and time management skills
  • You are team player
  • You have ability to prioritize work and workloads across a team
  • You are fluent in both German and English language (written and spoken)
  • You have excellent verbal and written communication skills
  • You have good knowledge and use of the main MS Office applications (word, excel) and e-mail

What are you going to do?

  • You will guide, monitor, and supervise a group of employees to achieve qualitative and quantitative objectives, maximum effectiveness, and the proper performance of activities
  • You will manage operational briefings and updates on the specific campaign
  • You will monitor effectiveness, verification of results achieved and provide professional support to employees
  • You will provide initial training to employees and ensuring regular updating of employees on news related to the product, service and / or application to maximize their potential
  • You will manage the daily activities of the team
  • You will motivate team members to achieve organizational goals
  • You will encourage team members to improve their skills, but trust, product / service knowledge and communication skills as well
  • You will create reports to support operational processes with the aim of developing and improving services
  • You will actively use the reference language

What do we offer?

  • Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
  • Work in a newly opened and modern office in Novi Zagreb (excellent public transport connection)
  • Ability to develop communication skills in foreign languages
  • A path of growth aimed at enhancing your professionalism
  • Internal educations to develop professional and language skills
  • Travel expenses paid
  • Occasional bonuses (Christmas, Easter, holiday)
  • Welcome kit
  • Multisport program

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