Onboard Representative (m/f)
- Sail Croatia d.o.o.
- Adresa: Hrvojeva 6, 21000 Split
- Web: https://www.sail-croatia.com/
Sail Croatia’s core business is all about excellence and delivering outstanding customer service on our well known cruises. This huge responsibility falls on our team of Onboard Representatives.
Each of our locally chartered ships has an onboard Captain and crew, who are responsible for looking after the ship itself, as well as duties related to the kitchen and bar operation.
The position of an Onboard Representative is thoroughly focused on guests’ assistance, guidance and overall satisfaction throughout a 7 day cruise.
- Organizational Skills - onboard Representatives are responsible for up to 38 guests at any one time, and as such require exceptional organizational skills.
- Customer Care - customer care is vital to providing outstanding customer service to the thousands of guests onboard our ships each year.
- High Energy Levels - the role of Onboard Representative requires constant energy and enthusiasm in order to deliver exceptional customer service.
- Croatian Language Skills - Croatian language skills are preferred, but not essential for new applicants. Please note: these skills are vital to the progression of the role.
- Communication Skills - onboard Representatives are responsible for delivering punctual and prompt information to guests which makes good Communication Skills vital for success.
- Problem Solving - onboard Representatives are responsible for dissolving and resolving problems in a timely manner to ensure guest satisfaction.
- 900 EUR per month - net.
- End of Season Bonus - onboard Representatives are entitled to an end of season bonus, based on their performance.
- Customer Care training - Comprehensive Customer Care and First Aid training are provided.
- Accommodation - accommodation is provided during contracted working days.
- Daily meals - two to three daily meals. Number of included meals depends on daily plans and dynamics.
How to apply
Complete our short online course (https://sail-croatia.thinkific.com/courses/representative-intro), which will introduce you to the role and our core company activities. On completion you will be able to apply for an online interview.
Na određeno vrijeme, Stalni radni odnos