CUSTOMER EXPERT (ITALIAN SPEAKING) (m/f)
If you can “speak” Porsche in proficient Italian, this is the job for you. Apply and join us!
WITH YOU BEHIND THE WHEEL
We are building Porsche Customer Interaction Center (CIC) in Zagreb, but we can’t do it without you! The Customer Interaction Center (CIC) is the in-house Porsche Customer Service Center and part of Porsche Digital. For Porsche customers and Porsche fans, the CIC will be the first point of contact for all Porsche-related inquiries.
Technical questions about the various products and services are answered in cooperation with experts from the various departments at Porsche. In addition, the CIC answers f.e. questions about the Porsche Shop, the Porsche Museum, and inquiries about suppliers. So you might think of it as a call center, but it’s way better! You will be an essential part of Porsche’s customer success and an active part of the Porsche family.
WE ARE LOOKING FOR YOU
READY, HEADSET, GO
QUALIFICATIONS & EXPERIENCE
- proficient in Italian + English
- excellent communication skills, both verbal and written
- willingness to understand complex automotive products/services
- motivated and empathetic personality, but also assertive and self-confident
- well-structured and self-dependent working style
- applicable experience in customer service and knowledge in the automotive industry is a PLUS
- identify, escalate and resolve customer inquiries and complaints with the help of our digital tools and your ability to service our customer
- work together with Porsche experts to solve complex customer requests
- participate in regular training to build expert knowledge on products/services to provide the best customer service possible
- support developing the CIC by introducing your own initiatives
- represent Porsche as a Brand and be the first go-to person for customers
- stay tuned on all Porsche products/services and be a crucial part of customer retention
- 1.500 - 2.100 € gross
To apply for this job, please click on the application link until 02.06.2023.