The DEKRA Arbeit Group, with its more than 140 locations throughout Europe, is one of the most successful and innovative umbrella organizations in the area of personnel services. We are a highly professional and ambitious company driven by talented and dedicated people who are committed in delivering all our services.
On behalf of our Client Eurospin, we are searching for a highly motivated person for the position of:
CRM Specialist (m/f)
Place of work: Zagreb
The Organization
Eurospin is an Italian discount store chain specialized in sales of food products and everyday purchase. Its business network currently counts over 1150 stores in Italy and Slovenia and over 15.000 employees, with the aim of expanding to other countries in the region. What characterizes Eurospin is the fact that it is the only discount store chain in Europe to sell exclusively its own products. In fact, there are no classic brands in Eurospin stores that can be found in any other supermarkets, only products designed and carefully selected by the team of Eurospin experts through the network of selected partners.
Human resources are an indispensable element for the existence of the company. Eurospin fosters personal and professional growth by developing the potential and aspirations of its employees. They recognize that the dedication and professionalism of the resources are fundamental values and conditions for achieving the Group's objectives by developing the skills and competences of each collaborator. The company constantly engages in the development of its human resources by investing in training, so the energy and creativity of individuals finds full expression for the realization of their potential.
We are searching for a motivated, devoted, and reliable person to join their welcoming and forward-thinking team.
Main tasks and responsibilities:
- Responsible for resolving all incoming queries, compliments and complaints made by customers
- Assisting and supporting staff who are first point of contact for customers
- Suggesting new technologies to be used for customer contact
- Optimizing and streamlining CRM processes where and when possible
- Analysing incoming data (queries, compliments and complaints) and reporting to management
- Communicating and collaborating with other departments relating to customer queries
- Collaborating with an external agency for social media publications
- Monitoring and overseeing all social media content published by the external agency
Requirements:
- Bachelor's/Master’s degree
- Minimum two years’ experience in CRM, preferably in FMCG
- Exceptional communication and interpersonal skills
- Excellent analytical skills
- Experience with social media and different communication systems
- Customer-oriented and team player
- Excellent knowledge of English
- Knowledge of MS Office tools
The Company offers:
- Successful international business environment
- Great opportunity for personal and professional development within a growing system
- Chance to make an impact and contribute in a tangible way by participating in CRM system optimisation
- Attractive remuneration package
Apply via APPLICATION LINK.
DEKRA zapošljavanje d.o.o.
Horvatova 82/6, 10000 Zagreb
www.dekra-zapo.hr
Note: only short-listed candidates will be contacted, other applications will be saved in DEKRA database.
