Due to LPP continued expansion in the Balkans, we are looking for new talent to grow with us. The company is now offering an opportunity for a proven IT Specialist to provide on-site and remote support, carry on installations and implement necessary changes across IT Managed Services. You will be trained to understand the existing technical setup and will have the appropriate understanding to recommend solutions, products, and services.
IT Specialist (f/m)
The position is directly subordinated to IT Dept Leader at HQ in Poland, with an office located in Zagreb.
What you will be doing...
Provide selected onsite IT installations and support across multiple locations in Croatia and Slovenia, accordingly to planned and ongoing events. Active participation during store opening/closing is one of the responsibilities of this position.Cooperate with HW/SW suppliers and other IT partners, including ISP companies.
Manage communication between HQ and local Business Coordinators.
- Undertake day-to-day Service Desk operations ensuring that incidents, service requests, and project works are effectively supported.
- To install pre-defined computer ‘images’ onto desktop and laptop computers and install or re-install applications onto PCs in line with current installation procedures.
- Work with Service desk where required including ticket solving and replying to service requests. This should mean limited remote support for countries from the LPP Group.
- Escalate to the Leader and local Operations Managers any issues that will not meet the respective service/project delivery targets or cannot be resolved with the given procedure or best practices.
- Provide basic hardware break-fix services.
- Preparing user manuals, instructions, documentation, and training as required.
- Ensuring compliance with internal regulations and instructions of superiors.
You'll have the following skills & experience:
- An interest in technical solutions and previous IT experience.
- Proven customer service skills and experience in dealing with IT 3rd parties.
- At least good English knowledge (both written and spoken) and excellent communication skills.
- A proactive approach when things go wrong.
- Good organizer, priority-driven, and able to multi-task to meet service priorities.
- Basic understanding of retail sales business.
- Please note an active driving license is required for this role.
Technical:
- Windows 7/10/11
- LAN, WAN, VPN, VM, AD
- Android, o365, Jira / Confluence (user level)
In return for your commitment, you can expect...
- Opportunity to join a global company.
- An inclusive workplace + flexible and hybrid working in line with role requirements.
- Work in a company with clear and transparent values that are part of our organizational culture.
- Attractive salary with bonus and benefits.; Free multisport program.
- Interesting and challenging job in a dynamic, international team.
- Possibility to improve professional skills & professional development.
- Necessary working tools (laptop, mobile phone).
If you would like to join our company and you believe that you are qualified for this role, we encourage you to send us your CV in English via application link.
I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883).
