Operational Support Agent (m/f)

Opis posla

Job description:
By working in operations support, you will have an opportunity to experience a dynamic and exciting world of tourism and hospitality. Your WalQinn experience will include working with Operations and Housekeeping Teams on ensuring that daily tasks are addressed in a timely manner following predefined Standard Operating Procedures. Besides operational tasks, your position will include direct client contact, ensuring that correct products and services are delivered to the right customers. Your role will consist of constant collaboration with our local teams as well as with customers. If you want to build a career in tourism and hospitality, grow with a company and work in an exciting and vibrant environment, this position is perfect for you.

Some of your responsibilities will include:
- Following orders received from City Manager regarding operational support on-field support needed for different teams (Housekeeping and Guest Experience Teams)
- Assisting with logistical and technical problems identified by various departments and providing solutions inside short deadlines
- Receive complains and inquiries from the customer and communicate those effectively to the responsible departments
- Assisting City and Regional Managers with administrative work
- Support in other tasks assigned by managers
- Reporting to the Junior and Senior Management on the assigned tasks
- Using the Company’s software and tools on a daily basis
- Seek ways to improve ways of working, automate processes and system solutions continuously

Requirements:
- Proactive, reliable and responsible person
- Working flexibility (from time to time your responsibilities will include working weekends and after-hours).*your days off will be redistributed for delivered work
- Strong English knowledge (written and spoken), another foreign language is an advantage
- Ability to respect deadlines and follow orders
- Ability to work under pressure with short deadlines
- Strong communication and teamwork skills
- Basic knowledge of communication and organizational technology
- Strong customer focus and service mindset
- Willingness to learn new skills and grow inside the existing structure
- Basic PC skills in Microsoft Excel, Word, PowerPoint
- Experience or Diploma in Tourism and Hospitality industry is an advantage

Languages: Croatian (advanced), English (advanced), German (advantage), Chinese (advantage).

Driving category: B.

Skills: Word, Excel, Power Point, Outlook, Internet.

What we offer:
- Professional growth opportunities- As a growing company in a rapidly expanding industry, growth opportunities are vast! We believe that our employees are our most valuable resource and we invest in your progress. We support you through the journey and help you build a career inside of the existing structure and open yourself new opportunities!
- International environment and opportunities- Work with clients from more than 97 countries and co-workers from 10 different countries with different cultural and educational background. Unique opportunity for the international experience by working in a highly global industry and environment! If in future, you want to try different company branch or experience living in one of the city’s where we have an office, we say “why not” and give you necessary support through our City Exchange Program!
- Question status quo- Our goal is to bring disruption in traditional industries. Be part of something new and creative, in the environment in which we always look for new, better and more efficient solutions.

Job type: Temporary, Permanent, Professional training, Student service.

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