Team leader - English and Croatian (m/f)

For our office in Zagreb

We are looking for a talented and experienced Team leader - English and Croatian (m/f) who will be responsible for overseeing team members, and developing programs and procedures to enhance productivity and performance.

Who are you?

• You have excellent leadership and interpersonal skills
• You have at least 2 years of experience in call centre and customer service
• You have positive attitude, good organizational and time management skills
• You are team player
• You have ability to prioritize work and workloads across a team
• You are fluent in English language (written and spoken)
• You have excellent verbal and written communication skills
• You have good knowledge and use of the main MS Office applications (Word, Excel) and e-mail

What are you going to do?

• You will guide, monitor, and supervise a group of employees to achieve qualitative and quantitative objectives, maximum effectiveness, and the proper performance of activities
• You will manage operational briefings and updates on the specific campaign
• You will monitor effectiveness, verification of results achieved and provide professional support to employees
• You will provide initial training to employees and ensuring regular updating of employees on news related to the product, service and / or application to maximize their potential
• You will manage the daily activities of the team
• You will motivate team members to achieve organizational goals
• You will encourage team members to improve their skills, but trust, product / service knowledge and communication skills as well
• You will create reports to support operational processes with the aim of developing and improving services
• You will actively use the reference language

What do we offer?

• Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
• Work in a newly opened and modern office in Novi Zagreb (excellent public transport connection)
• Ability to develop communication skills in foreign languages
• A path of growth aimed at enhancing your professionalism
• Internal educations to develop professional and language skills
• Travel expenses paid
• Occasional bonuses (Christmas, Easter, holiday)
• Welcome kit
• Multisport program

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