Technical Support Manager (m/f)

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Zagreb, remote

Application deadline: 18.05.2022.

Phoenix Contact Center d.o.o. - BPV Enterprise Group

As the specialist for #mobileworkplace we accompany our customers and partners in the holistic implementation and support of individual IT-Mobility solutions and connectivity to enable work from anywhere.

With our combination of vast expertise, own products & services and strong network partners out of hardware & software manufacturers, telecom operators and financing partners we create most innovative #mobileworkplace solutions.

In our corporate organization with a total of over 150 employees at five locations in Germany, Switzerland, Croatia, Spain and Romania, we are supporting national and international business customers.

Job description

We are looking for you!

For the technical support of our international customers, we are looking to fill the position of a Technical Support Manager (m/f/d) in our office in Zagreb as soon as possible.

Job description:
- You are in charge of your own sub-/customer projects as a Technical Support Manager
- You will be responsible for receiving and processing 1st and 2nd level support requests (by telephone, in person and via remote maintenance)
- You can analyze, classify and process messages in the ticket system
- You are able to create and maintain customer documentations
- A high level of customer satisfaction through qualitative and solution-oriented work

Requirements

- You have profound work experience or a degree in the field of computer science or similar
- You have ideally successfully completed training or studies as an IT specialist or something similar
- You bring basic knowledge in Microsoft Intune, VMware Workspace ONE or MobileIron
- You already have a good knowledge of the administration of Android and iOS operating systems as well as end devices
- You preferably have basic knowledge in the administration of Windows and MacOS operating systems as well as end devices
- You are characterized by an independent way of working
- You show good communication skills (telephone, e-mail, etc.)
- Knowledge of media technology and streaming techniques are desirable
- You have a strong willingness to learn, are enthusiastic and have a quick grasp of complex issues
- You are self-initiated, proactive and enjoy working on different issues and communicate confidently across all management levels

Years of work experience:

3-5

Languages:

German (level vocal - advanced, level written - advanced), English (level vocal - excellent, level written - excellent), Croatian (level vocal - native language, level written - native language)

Skills:

Android, iOS, macOS, Microsoft Intune, MS Windows, VMware Workspace ONE, MobileIron

What we offer

- An agile company with flat hierarchies & short communication channels
- An attractive salary package & 30 days of vacation
- A summer & Christmas bonus
- A monthly transport allowance
- A permanent employment contract
- Discounted purchasing conditions for hardware & employee promotion discounts
- Free drinks & fresh fruits for a daily energy booster
- Smartphone & notebook, also for private use
- A positive working atmosphere & familiar working environment
- Teambuilding measures & events such as sports activities, barbecue evenings, Christmas party, etc.
- The possibility to work from remote.

Have we sparked your interest?

Then send us your complete application documents via MojPosao today.

Job type:

Permanent

Remote work:

Fully, Partially

Notice:

We support the employment of foreign workers