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Customer Solutions Engineering Specialist (m/ž)
Zagreb
Application deadline:
- KONE d.o.o.
At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Together with our partners and customers around the world, we help cities to become better places to live in. In 2016, KONE had annual net sales of EUR 8.8 billion, and at the end of the year over 52,000 employees.
Job description
We are looking for a Customer Solutions Engineering Specialist to take ownership of the order handling process in terms of prospecting/tendering/defining specifications, details, traffic calculations, dimensions, CAD- and lay-out drawings and estimation of installation and delivery times and costs. He/she answers customer’s technical questions and supports the salesperson with technical issues.
Customer Relationship Management
- Supports the Salesperson by analyzing customers’ technical needs and develops proposals
- Outlining how KONE’s products and services can provide clear solutions to meet these needs.
- Customer contact for technical questions. May participate in planning / specification meetings.
Technical Sales Support In The Customer Process
- Provides technical and costing support for the sales process
- Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.
- Accountable for solution engineering
- Ensure that the proposed solution fulfils the codes, regulations and safety requirements
Technical Support In The Delivery Process
- Accountable for solution engineering
- Organize the order documentation and order confirmation
- Manage the drawing and related documents
Requirements
- AutoCAD
- Good communication skills
- Attention to detail
- Word, Excel, Outlook
- Good written and spoken English
Languages:
English (level vocal - advanced, level written - advanced)
Driving category:
B
Skills:
Word, Excel, Outlook, AutoCAD
What we offer
Job type:
Permanent
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