Smart Flex is among leading staffing agencies that supplies employees to renowned international and domestic companies.
Our client is the largest independent business process technology outsourcing company in Southeast Europe. We are seeking for a passionate customer-oriented individuals to fill the role of:
French speaking Customer Support Specialist (m/f)
Responsibilities:
- handle daily enquiries with customers (native speakers) via phone call, email or chat
- helping customers with delivery, returns, payments and a lot more
- ensure that all enquiries are answered in accordance with set procedures and guidelines
- maintain high customer satisfaction
- document all information according to standard operating procedures
Requirements and skills:
- excellent French (level C1) both spoken and written
- exceptional communication and problem-solving skills
- positive and enthusiastic attitude towards customer services and customer needs
- previous customer support experience is an advantage
- employer can hire candidates with rights to live an work in Croatia
What do we offer you?
- welcome bonus - gross 200 EUR paid in three monthly installments (depending on the project)
- competitive salary plus monthly bonus
- referral bonus: refer a friend and earn up to 132 EUR per person (depending on the project)
- working hours: full time/part time (24h, 36h, FT per week)
- employment contract: fixed-term, student employment agreement (5,30 EUR per hour)
- location: Zagreb office or 100% work from home
- equipment provided while working at home
- support from an international team of experts
- MultiSport card - program that grants access to hundreds of different gyms, studios and swimming pools in whole of Croatia
