Smart Flex is among leading staffing agencies that supplies employees to renowned international and domestic companies.
For our client, the largest independent business process technology outsourcing company in Southeast Europe, we are seeking for a passionate customer-oriented individuals to fill the role of:
German Speaking Customer Support Specialist (m/f)
Responsibilities:
- handle daily inquiries with customers (native speakers) via phone call, email or chat
- ensure that all inquiries are answered in accordance with set procedures and guidelines
- maintain high customer satisfaction
- document all information according to standard operating procedures.
Requirements and skills:
- excellent German (level C1) both spoken and written
- exceptional communication and problem-solving skills
- positive and enthusiastic attitude towards customer services and customer needs
- previous customer support experience is an advantage
- employer can hire candidates with rights to live an work in Croatia.
What do we offer you?
- competitive salary plus monthly bonus
- working hours: full time/part time (24h minimum per week)
- employment contract: fixed-term, student employment agreement
- location: Zagreb office or 100% work from home (willingness to complete onboarding process from the office - depending on the project)
- equipment provided while working at home
- support from an international team of experts
- MultiSport card
