Pošalji prijatelju

Tour Guide Manager/ Program service Manager (m/f)


Rok prijave:

  • Grand Circle Corporation (Grand Circle Dubrovnik d.o.o. )
  • Adresa: Dr. Ante Starčevića 45, 20000 Dubrovnik
  • Web:

We will strive to be the world leader in international travel, adventure and discovery for American Travelers over 50—providing impactful and intercultural experience that significantly improves the quality of their lives. GCCL ships have a capacity from 46 to 216 passengers, served by 14 to 104 employees depending on the ship and region. We do serve exclusively American travelers.

Grand Circle is headquartered in Boston, Massachusetts and has more than 30 regional offices worldwide ( The largest office Worldwide is in Dubrovnik, which serves as European Headquarters.

Our company Mission and Vision create a dynamic and rewarding working environment for our associates, and create the standards by which we deliver our service to our travelers.

We will provide an environment that fosters professional development and encourages personal growth for our associates. We maintain competitive compensation and benefits packages relative to the industry and community. We conduct business with respect for each individual and their role within the organization.

Grand Circle Corporation is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the following position:

Tour Guide Manager/ Program service Manager (m/f)

Fluent English

Located in Dubrovnik

Join our ever growing and dynamic team in Grand Circle!

We are looking for passionate, hardworking and motivated individuals!

The successful candidate will be responsible for an international team of Tour Guides leading Senior Americans on our Land & Cruise tours in Croatia and surrounding area


  • A strong and engaging leader who is flexible, creative, independent and highly organized
  • Previous experience in training, coaching and/or managing people (Travel sector is an advantage)
  • Excellent verbal and written command of the English language
  • Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect
  • General administrative skills including working knowledge with databases and Microsoft Office
  • A self-starter who is able to prioritize projects based on the needs of the business
  • Demonstrated success in making tough decisions and taking risks
  • Ability to travel up to 50% of the time and willingness to invest in longer work hours
  • Dependability, candor, strong work ethic, time management are all pre-requisites


  • Hire and train Tour Guides based on their culture fit with our Company Values (skills and experience are second):
    • Develop hiring and training plans to staff all departures with high performing Tour Guides
    • Lead Tour Guide meetings and trainings in office environment and on the road trip simulations
    • Develop individual training plans for newly hired Tour Guides
  • Drive achievement of Regional Excellence Goals through:
    • Live coaching of Tour Guides over the phone, via Skype, and in person
    • Ride along with Tour Guides while on tour to support performance
    • Assigning Tour Guides based on past performance and company needs
    • Terminate low performers
  • Interact regularly with travelers on site
  • Emergency support
  • Manage administrative duties while on the road and in office:
    • Read all passenger quality reports and comments to develop coaching plans for Tour Guides
    • Create and distribute Weekly Newsletter to Tour Guides
    • Weekly reporting to Country Manager and to Boston HQ


  • 2+ years’ experience hiring, training, coaching and managing individual and Team performances
  • HR Experience in corporate culture Hiring/Training
  • Fluency in written & spoken English
  • Proven ability to motivate and manage people to achieve quality results
  • Able to prioritize key actions to achieve goals and is a self-starter
  • Demonstrated success in making tough decisions and taking risks
  • Ability to communicate 1x1 using a feedback model
  • Ability to drive performances in a fast pace environment
  • Confidence in Public Speaking and Presentation
  • Proficient in Microsoft Word and Excel
  • Travelling 50% of time
  • Experience in Travel Business is preferred

Please forward your C.V. & salary requirements in English via application link at MojPosao.
Deadline: November 30th, 2021.

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address:

At Grand Circle Corporation Associates are Number 1!

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