Welcome to Teleperformance GSM
We are Teleperformance - the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unrivalled customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.
Our team in Croatia is composed of more than 400 motivated colleagues who work on various and global projects in customer service support.
We are expanding our team by looking for:
Position: Customer Service Agent (Croatian / English)
Required Languages: English and Croatian
Location: Teleperformance in Zagreb
Start Date: 08. May 2024.
What skills are needed to join?
- You have an advanced level of English in spoken and written
- You have a native level of Croatian
- Experience in Customer Service roles
- You have good knowledge of computer and smartphone use
- You like communicating on the phone
What you need to do?
- Supports and advises clients by answering their questions over the phone
- Informs and advises on products and services
- Answers calls and e-mail for the client
- Clearly identifies customer concerns and offers acceptable solutions
- Manage and document actions and processes in the software
What Teleperformance provides for you?
- A company based on German standards and international opportunities
- Professional training and constant development
- Offices in a high-tech modern building in Zagreb
How to apply?
Apply no later than 30th of April 2024 by clicking the link below and filling out the form.
