Aftersales Area Manager (Opel CRO&BIH) (m/f)

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Zagreb

Application deadline: 19.05.2024.

AW CRO Distribution d.o.o.
Address: Ulica Damira Tomljanovića - Gavrana 15, 10000 Zagreb
Web: http://www.autowallis.com

Would you like to participate in the development and operation of the leading mobility service provider in Central and Eastern Europe? Join a regional automotive group with stable foundations, which is not only a major player in Adria region, but also dynamically expanding in many surrounding countries. AutoWallis Distribution is the largest member of the AutoWallis group, listed in the premium category of the Hungarian stock exchange, with the largest sales revenue, which provides wholesale trade for the Opel, Alpine, Dacia, Isuzu, Jaguar, Land Rover, Renault, Ssangyong and Farizon brands, and also working together with BYD and MG. We are present not only in Croatia, but also along the Adriatic, in the Balkans, in Hungary and in some other neighboring countries.

Job description

Your tasks will be:
- Increase dealership Opel parts and accessories sales, sell-in and sell-out
- Develop and improve dealer outside sales processes, proper use of Opel marketing tools and materials)
- Maximise the customer retention in the area of responsibility
- Develop and grow market opportunities in all channels Accessories, Fleet, Body, Trade, Retail
- Assist dealers with all aspects of customer relations and aftersales
- Work to improve dealer satisfaction in fixed operations
- Provide ad-hoc dealer training / consultation if needed
- Regular review and manage dealer parts purchase loyalty
- Secure participation in Opel parts sales and service programs
- Work as a team with local CCA and new vehicle sales to achieve all KPIs
- Maintain integration and interfaces to support cross-selling opportunities
- Collect, analyse and provide competitive information and challenges both service and parts offers
- Communicate and ensure compliance with standards and policies
- Provide periodic reports to management on all after sales activities
- Do all effort to improve Opel Aftersales department’s business results mainly measured by part sales figures

Requirements

Professional qualification:

Bachelor's degree, Master's degree

Years of work experience:

3-5

Languages:

Croatian (level vocal - excellent, level written - excellent), English (level vocal - excellent, level written - excellent)

Driving category:

Skills:

Word, Excel, Power Point

What we offer

What we offer:
- Exciting, motivating professional tasks, development opportunities
- Company car with fuel card
- Annual (performance-based) bonus
- Cohesive team, friendly environment in everyday work
- Life and accident insurance, above standard health service subscription
- Monthly 135.00 EUR additional benefits

Job type:

Permanent

Remote work:

Partially