Share
Tweet
+1
Share
Pošalji prijatelju

Customer care assistant (m/f)

Zagreb

Rok prijave:

  • Foreo

RESPONSIBILITIES
  • working daily shifts: 4 pm – midnight
  • Provide a highly professional consumer experience by engaging with the consumers through various communication channels (e.g. email, phone).
  • Answer customer enquiries and complaints in a friendly and tactful manner whilst providing customers with accurate, timely and professional responses/resolutions.
  • Solving customer's problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution.
  • Build rapport with the customers.
  • Using customer feedback and communicating with other teams in order to improve customer service.
  • Taking B2C orders and coordinating the order status, shipping dates, product availability and back orders with the sales department.
  • Effective interacting and communicating with the logistics department regarding the orders status.
SKILLS AND EXPERIENCE REQUIRED
  • Very good knowledge in Portuguese and English.
  • High commitment to customer satisfaction.
  • A patient, positive and friendly attitude. Can handle complaints in a calm manner.
  • Strong detail orientation and communication skills
  • Flexibility.
  • Excellent written and verbal communication skills required.
  • Team player attitude is a must!

If you think that you might be a perfect match for the company please send your resume in English via APPLICATION LINK.

Please note that only short-listed candidates will be contacted. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.

www.foreo.com

LOCATION: ZAGREB, CROATIA
Započni prijavu
Pošalji prijatelju Isprintaj

Preporučene Edukacije

    USPOREDITE SVOJU PLAĆU

    Prosječna plaća u kategoriji
    Administrativna zanimanja iznosi 4.508,534 kuna.

    Saznaj plaću za željenu poziciju prema svojim kvalifikacijama!

    Kreni

    MojPosao koristi kolačiće (eng. cookies) kako bi vam pružio bolje korisničko iskustvo. Nastavkom pregleda stranice slažete se sa korištenjem kolačića o kojima možete pročitati više. Uvjete korištenja možete pročitati ovdje.