Customer Services Representative (m/f)
- LUSH manufaktura društvo s ograničenom odgovornošću za proizvodnju i trgovinu
- Adresa: Stupničke Šipkovine 3j, 10255 Gornji Stupnik
LUSH manufaktura d.o.o. is a part of the successful global team of LUSH Fresh Handmade Cosmetics - a handmade fresh and natural cosmetics with 24 years of successful business and development traditions. In everything we do, we are guided by our ethics. We believe in finding new ways to reduce our ecological footprint, and in creating our effective products, we use fresh fruits and vegetables and exclusively safe synthetic ingredients, none of the ingredients and our finished products being tested on animals.
Lush Manufacturing in Croatia is offering a great opportunity for you to join the Customer Services team. Customer Services sits at the heart of manufacturing and is highly visible, playing a pivotal support role across many areas of the company.
Opis poslaDo you speak excellent Italian, English & Croatian?
You’re flexible, great at multi-tasking, finding win-win solutions, proactive and have excellent time management and organisational skills?
Lush is a company of innovation and opportunity. You will be working in a highly regarded support team in an innovative company that is constantly revolutionizing the way we see and use Cosmetics.
As a Customer Services Team Member you will be part of a key support and communication team, acting as a bridge between our Retail and Manufacturing businesses. You will be the first port of call for our customers and can expect lots of conversations with retail managers and support teams primarily, as well as all the other teams across the business!
We will ask you to become part of sociable and vibrant team where no two days are the same, aiming to provide our customer with the 5* service.
Your tasks will change regularly depending on the requirements of shops and the business, with the main aim to always ensure your customers are happy, well informed and respected.
- Experience in Customer services
- Enjoying working in international environment
- VSS or VŠS, preferably Economics
- Lush is an Equal Opportunities Employer
We are looking for someone that will always go above and beyond each day ensuring you deliver a 5* service to all your customers. Relationship Building in this role is the key to success and you will be friendly, sociable, approachable and continuously networking to develop relationships across the business. You’ll have outstanding communication skills through all available channels including phone, email and face to face and be adaptable and organized, while still having the flexibility to react to changing demands and be willing to always learn more. With incredible time management skills you will be able to prioritize the here and now, whilst also still developing and creating plans for future projects.
Exceptional written and oral communication skills in Italian, English and Croatian are essential. This role is not for the faint-hearted, it can be challenging at times. It offers you a chance to really learn about the company.
We offer you the opportunity to learn more about the global business.
If this sounds like the role you have been waiting for please send us your CV and cover letter, telling us more about you and your experience (in Italian, English & Croatian) along with your current salary and expectations.
Viša stručna sprema, Stručni prvostupnik, Sveučilišni prvostupnik, Stručni specijalist, Visoka stručna sprema, Magisterij, Magistar struke
Potrebne godine iskustva:
Talijanski (izvrsno), Engleski (izvrsno), Hrvatski (izvrsno)
Word, Excel, Power Point, Outlook
- Monthly bonus scheme
- Green bonus
- Free day for birthday
- Smoke quitting award
- Christmas party
- Team bonding activities
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